Effective Date: 7 September 2026

Kull.ae sells products from various manufacturers, distributors and suppliers. Warranty coverage may therefore differ between products.

1. Manufacturer Warranty

Where a product is sold with a manufacturer warranty, the applicable manufacturer's warranty terms will apply.

Warranty periods may differ according to:

  • Brand;
  • Product;
  • Product category;
  • Country/region;
  • Manufacturer;
  • Distributor.

The applicable warranty period may be stated on the product page, invoice, warranty card or other documentation.

2. Warranty Coverage

Subject to the applicable warranty terms, warranty coverage may include defects in materials or workmanship occurring during the warranty period.

The manufacturer, authorized service centre or Kull may inspect the product to determine whether the issue is covered.

3. Warranty Process

To request warranty support, please provide:

  • Order number or invoice;
  • Product model;
  • Serial number where applicable;
  • Description of the problem;
  • Photographs or videos where useful.

Kull may require the product to be submitted for inspection or directed to an authorized service centre.

4. Warranty Remedies

Depending on the product and applicable warranty terms, the remedy may include:

  • Repair;
  • Replacement;
  • Replacement of a defective component;
  • Refund where legally applicable.


5. Warranty Exclusions

Unless otherwise covered by the manufacturer, warranty may not cover problems caused by:

  • Accidental damage;
  • Physical damage;
  • Liquid damage;
  • Improper installation;
  • Incorrect use;
  • Unauthorized modification;
  • Unauthorized repair;
  • Electrical damage;
  • Power fluctuations;
  • Normal wear and tear;
  • Cosmetic damage that does not affect functionality;
  • Use contrary to manufacturer instructions;
  • Damage caused by external equipment or accessories.

These exclusions do not apply where applicable law provides otherwise.

6. Consumables and Accessories

Consumables and certain accessories may have different warranty coverage or may be excluded from manufacturer warranties according to their nature and applicable terms.

7. Software

Software-related issues may be subject to the software manufacturer's or developer's terms and licensing conditions.

8. Warranty Duration

The warranty period will be the period specified for the particular product.

Customers should retain their invoice or proof of purchase as evidence of the purchase date.

9. Warranty Service Charges

Where a warranty claim is not covered because the issue resulted from misuse, accidental damage or another excluded circumstance, inspection, repair, transportation or service charges may apply where permitted.
Any applicable charges will be communicated before proceeding.

10. Contact

For warranty assistance:

Kull Middle East FZC LLC
Email: info@kull.ae
Phone: +971 54 3406782