Effective Date: 7 September 2026

Kull.ae delivers products across the United Arab Emirates through third-party logistics and courier partners.

1. Delivery Areas

We currently deliver to locations within the UAE where delivery services are available.

Some remote areas, restricted locations or certain types of addresses may be subject to additional delivery charges or restrictions.

2. Processing Orders

Orders are normally processed after payment confirmation.

Processing times may vary depending on:

• Product availability;
• Order volume;
• Product category;
• Supplier availability;
• Payment confirmation.

Orders containing products from different sources may be delivered separately.

3. Estimated Delivery Times

Estimated delivery times are displayed during checkout or communicated to the customer.

Typical delivery times may vary depending on the destination and product availability.

Estimated delivery times are not guaranteed unless specifically stated as a guaranteed delivery service.

4. Delivery Charges

Delivery charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Delivery charges may vary according to:

• Delivery location;
• Product size;
• Product weight;
• Delivery service;
• Order value;
• Special handling requirements.

5. Delivery Address

Customers are responsible for providing an accurate delivery address and contact number.

Kull is not responsible for delivery failures caused by:

• Incorrect address;
• Incorrect telephone number;
• Customer being unavailable;
• Refusal to accept delivery;
• Failure to respond to courier communications.

Additional delivery charges may apply if a second delivery attempt is required because of customer-related reasons.

6. Delivery Inspection

Customers are encouraged to inspect the package when it is delivered.

If the package appears visibly damaged, please notify the delivery personnel and contact Kull as soon as possible.

For damaged, defective or incorrect products, please refer to our Return & Refund Policy.

7. Delayed Deliveries

Delivery estimates may be affected by circumstances outside Kull's control.

These may include:

• Traffic;
• Weather;
• Public holidays;
• Courier disruptions;
• Incorrect customer information;
• Supplier delays;
• Government restrictions;
• Other unforeseen circumstances.

We will make reasonable efforts to assist customers when delivery delays occur.

8. Failed Delivery

If delivery cannot be completed because the customer is unavailable or the address/contact information is incorrect, the courier may attempt redelivery.

Additional charges may apply where a new delivery is required because of circumstances attributable to the customer.

9. Cash on Delivery

Where Cash on Delivery is available, the customer must pay the amount due at the time of delivery.

COD availability may vary by product, location and order value.

10. Contact

For delivery-related enquiries:

Kull Middle East FZC LLC
Website: Kull.ae
Email: info@kull.ae
Phone: +971 54 3406782