Effective Date: 7 September 2026

Welcome to Kull.ae, operated by Kull Middle East FZC LLC ("Kull", "we", "us", or "our").

These Terms & Conditions govern your access to and use of the Kull.ae website, including browsing, purchasing products, creating an account and using any services provided through our website.

By accessing or using Kull.ae, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Kull.ae

Kull.ae is an online marketplace and e-commerce platform offering products across various categories.

The website may offer products directly by Kull or, where applicable, products sourced from third-party suppliers or distributors.

All transactions are subject to these Terms & Conditions and the applicable laws of the United Arab Emirates.

2. Eligibility

You must provide accurate and complete information when placing an order or creating an account.

You are responsible for ensuring that the information you provide, including your name, telephone number, email address and delivery address, is accurate.

Kull reserves the right to refuse or cancel an order where information provided is inaccurate, fraudulent or incomplete.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on Kull.ae are accurate and current.

However:

  • Product images may differ slightly from the actual product.
  • Colours may vary depending on your device display.
  • Product specifications may change according to the manufacturer.
  • Packaging may differ from the images shown.
  • Availability may change without notice.

Where a manufacturer changes a product specification without notifying us, Kull will not be responsible for changes beyond our reasonable control.

4. Prices

All prices displayed on Kull.ae are in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change without prior notice.

The applicable price for your order will normally be the price displayed at the time the order is placed.

Where applicable, VAT and other applicable charges will be displayed during checkout.

5. Product Availability

All products are subject to availability.

A product appearing on the website does not necessarily guarantee that it will remain available until an order is completed.

If a product becomes unavailable after you place an order, we may:

  • Offer an alternative product;
  • Provide an estimated availability date;
  • Cancel the affected item; or
  • Provide a refund for the affected item.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that Kull has accepted the order.

Kull may cancel or reject an order in circumstances including:

  • Product unavailability;
  • Incorrect product pricing;
  • Incorrect product information;
  • Suspected fraud;
  • Payment failure;
  • Delivery restrictions;
  • Duplicate or unusually large orders;
  • Errors in the website or ordering system.

If an order is cancelled after payment has been received, the applicable amount will be refunded using the appropriate payment method.

7. Payment

Kull.ae may offer payment methods including:

  • Credit/debit cards;
  • Online payment gateways;
  • Cash on Delivery, where available;
  • Bank transfer, where available;
  • Other payment methods displayed at checkout.

Payments may be processed through third-party payment providers.

Kull does not request customers to provide complete card information through email, WhatsApp or unsecured communication channels.

8. Delivery

Orders are delivered to the address provided during checkout.

Delivery times are estimates and may vary because of:

  • Product availability;
  • Courier delays;
  • Weather;
  • Traffic;
  • Public holidays;
  • Incorrect customer information;
  • Events outside Kull's reasonable control.

For detailed delivery information, please refer to our Shipping & Delivery Policy.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in our Return & Refund Policy is intended to limit any rights provided to consumers under applicable UAE law.

10. Warranty

Where a product is covered by a manufacturer or seller warranty, the warranty terms applicable to that product will apply.

Warranty coverage may vary by manufacturer, product category and product.

Please refer to our Warranty Policy for further information.

11. Promotions and Discounts

Promotional offers may have additional terms, including:

  • Validity periods;
  • Minimum purchase requirements;
  • Product restrictions;
  • Quantity limitations;
  • Customer eligibility requirements.

Kull reserves the right to withdraw or modify promotional offers where permitted by applicable law.

12. Intellectual Property

All content appearing on Kull.ae, including:

  • Logos;
  • Text;
  • Graphics;
  • Product photography;
  • Website design;
  • Videos;
  • Software;
  • Trademarks;
  • Other materials,

is owned by or licensed to Kull or the relevant rights holder.

You may not reproduce, copy, modify, distribute or commercially exploit our website content without prior written permission.

13. Prohibited Use

You must not use Kull.ae to:

  • Commit fraud;
  • Make unauthorized purchases;
  • Attempt to gain unauthorized access;
  • Introduce malicious software;
  • Interfere with website operations;
  • Scrape or systematically copy website content without authorization;
  • Use another person's account;
  • Submit false information;
  • Engage in unlawful activities.

14. Third-Party Links

Kull.ae may contain links to third-party websites.

We are not responsible for the content, security or privacy practices of third-party websites.

15. Limitation of Liability

To the extent permitted by applicable law, Kull will not be responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UAE law.

16. Force Majeure

Kull will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, government actions, technical failures, transportation disruptions, strikes, epidemics, war or other extraordinary circumstances.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates.

Any dispute shall be subject to the jurisdiction of the competent courts of the UAE, subject to any mandatory rights or procedures available to consumers under applicable law.

18. Changes to These Terms

Kull may update these Terms & Conditions from time to time.

Updated terms will be published on this page with the revised effective date.

19. Contact Us

Kull Middle East FZC LLC
Website: Kull.ae
Email: info@kull.ae
Phone: +971 54 3406782