Effective Date: 7 September 2026

Kull.ae wants customers to receive products that match their order and are in acceptable condition.

This Return & Refund Policy explains how returns, exchanges and refunds are handled.

This policy is subject to applicable UAE consumer-protection laws. UAE law provides consumers purchasing through modern technological means with rights to return or exchange goods in specified circumstances, including where goods are defective, damaged, incomplete, or inconsistent with the description or agreed terms.

1. Damaged Products

If your product arrives visibly damaged:

1. Take photographs of the package and product.
2. Contact Kull as soon as reasonably possible.
3. Provide your order number and photographs.
4. Do not dispose of the packaging until the matter is resolved.

We may request additional information or arrange inspection.

2. Incorrect Product

If you receive a product different from the product ordered, please contact us.

Where the error is attributable to Kull, we will arrange an appropriate solution, which may include:

• Replacement;
• Exchange;
• Collection and redelivery; or
• Refund.

3. Defective Products

If a product is defective, please contact us with:

• Order number;
• Product details;
• Description of the issue;
• Photographs or video where useful.

Depending on the product and warranty conditions, the product may be inspected, repaired, replaced or refunded as appropriate.

4. Product Not Matching Description

If the product materially differs from the description or specifications presented on Kull.ae, please contact us.

We will investigate the matter and provide an appropriate remedy in accordance with applicable law.

5. Change-of-Mind Returns

For products that are not defective or incorrectly supplied, Kull may accept change-of-mind returns only where the relevant product is eligible and the conditions stated on the product page or at the time of purchase permit such a return.

Unless otherwise stated, the product should be:

• Unused;
• In original condition;
• In original packaging;
• Complete with accessories;
• Complete with manuals and documentation;
• Accompanied by proof of purchase.

Certain products may not be eligible for change-of-mind returns because of their nature, hygiene considerations, software/digital activation, customization or other applicable restrictions.

6. Products That May Not Be Returnable

Subject to applicable law, certain products may have return restrictions, including products that:

• Have been used or installed;
• Have been activated or registered;
• Have been customized;
• Are software or digitally activated products;
• Are consumable products where applicable;
• Are hygiene-sensitive products where applicable;
• Are damaged through customer misuse;
• Are incomplete or missing accessories.

These restrictions do not remove any mandatory consumer rights under applicable law.

7. Return Condition

Products returned for eligible reasons should be returned in substantially the same condition in which they were received, except where reasonable inspection or use is necessary to identify a defect.

8. Refunds